Shipping policy

Shipping Information

At PreSkoolz, we are committed to delivering your child's favorite educational products safely and on time.

Processing Time

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays are processed on the next working day.

Delivery Time

  • Major Cities: 2–4 business days
  • Other Areas: 3–7 business days

Delivery times may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout unless a free shipping promotion is active.

Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp (where applicable).

Delivery Attempts

Please ensure someone is available to receive your parcel. If delivery fails after multiple attempts, the order may be returned to us.

Incorrect Address

Customers are responsible for providing accurate shipping information. PreSkoolz is not responsible for delays caused by incorrect or incomplete addresses.

Damaged Package

If your package appears damaged upon delivery, please contact us within 24 hours with clear photos.